Rhapis Palm

-We strive to deliver healthy, high-quality plants. However, if your plant arrives damaged or in poor condition, please notify us within 48 hours of delivery by emailing theplantroyal@gmail.com with photos of the issue.

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-Plants are living products, and returns are generally not accepted unless there is an issue with the quality upon delivery. Non-plant items such as pots and accessories can be returned within 14 days of receipt, provided they are unused and in their original packaging.

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-Refunds for eligible returns will be processed within 7-10 business days of receiving the returned item. The cost of return shipping will be deducted from the refund unless the item was defective or incorrect.

-We deliver across the UK only.

 

-Shipping fees and estimated delivery times will be provided at checkout. Delivery times may vary depending on your location.

 

-Once dispatched, you will receive a tracking number. The Plant Royal is not responsible for delays caused by third-party carriers.

 

-If a package is undelivered or lost in transit, please contact us, and we will assist in tracking or replacing the order.